Customers who purchase our 5.1 multimedia systems please note that all systems come set in 2.1 mode by default. To engage 5.1 mode and get all 5 speakers to play, simply press the "2.1/5.1" button on the remote. If you have further concerns or need additional assistance you can contact the Authorized Theater Solutions dealer you purchased from for additional technical support.
How do I properly connect my speakers?
One of the most common mistakes made when connecting speaker wires to receivers (or amplifiers) is incorrect phase. The correct phase should be (+ to +) and (- to -) on both receiver and speakers. All receivers and speakers have a positive (+) and negative (-) terminal (or connector) and the speaker wires must be connected the same way on both components. Meaning, the negative terminals on the receiver connected to the negative terminals on the speaker and the positive terminal on the receiver must be connected to the positive terminal on the speaker for both left and right channels. Typically the negative terminal is represented by a (-) sign or the color black and the positive by a (+) sign or red color.
How to choose the correct in wall and in ceiling speakers for your home. The larger the room the larger in wall or in ceiling speakers you should use. The larger the cone the more radiating surface area. The larger driver has and will have an easier capacity for exciting the room. Larger in ceiling and in wall speakers usually will have higher efficiencey ratings than smaller ones. This means with a fixed amount of power applied to the speaker, it will play louder than a speaker that has a lower efficiency rating.
What is the difference between Kevlar and Glass Fiber speakers. Theater Solutions Symphony Series are made with interlaced glass fiber. This glass fiber is just as rigid as kevlar, but lighter for better efficency and greater power handling. The Symphony Series speakers also have a + or - 3db switch on the front on the speaker to adjust the frequency to your rooms' acoustics. The acoustics of your room may vary due to the height of the ceiling, placement of furniture, amount of glass windows and other factors. The Kevlar speakers are great speakers, but the Symphony Series are simply better for home theaters and surround sound.
What wire should I get? What gauge?
We recommend that you get stranded cable that is specifically designed for use with speakers, we don't suggest using lamp cord or telephone wire, and believe me we have seen it. Your choice of wire can effect the sound quality of your system and we recommend better-quality wire from a speaker dealer. For connecting lengths less than 25ft. use either #18 or #16 gauge, for connection lengths greater than 25ft. but less than 50ft. use either #16 or #14 and greater than 50ft. use #14 or #12.
Does Room Size Matter?
Yes, with larger rooms use larger in wall or in ceiling speakers. The larger the cone the more radiating surface area. The larger driver has and will have an easier capacity for exciting the room. Larger in ceiling and in wall speakers usually will have higher efficiencey ratings than smaller ones. This means with a fixed amount of power applied to the speaker, it will play louder than a speaker that has a lower efficiency rating.
Will the loudspeakers I use for my new home theater system sound good when listening to music?
If you have Theater Solutions, absolutely! Theater Solutions are designed first and foremost to be natural and accurate when reproducing all kinds of material. The materials and technologies used in Theater Solutions speakers allow them to faithfully reproduce only the sounds or tones that they are asked to reproduce. Not all speakers are designed with the intent to be used in the multi-entertaiment arena. You can count on great sound whether you are kicking back watching your favorite flick, or listening to music.
I want to paint my grille, do you have any recommendations?
If you are painting to match a wall color use a well-thinned paint and try not to block the grille's holes as it will diminsh the sound quality. High quality spray paint produces the best results, but if your wife colors your interior walls like mine does, spray paints not an option. Use the cut-out template to cover the speaker elements during painting.
Why does my subwoofer hum?
This is typically a result of a ground-loop in your stereo / home theater system. “Ground-loop,” you say, “what the heck does that mean?” Let me explain. A ground loop is caused by the difference in electrical potential at different grounding points in an audio/video system. A ground loop typically adds a loud low-frequency hum or buzz as soon as you plug in any variety of audio or video components, including subwoofers, cable-TV boxes, satellite-TV feeds, TV displays, amplifiers, A/V receivers or turntables. More simply put, a ground loop occurs in an audio system when you have two or more ground connections (three prong plugs) that are at slightly different electrical voltages. The two different grounds “fight” each other and an audible hum is the result.
The simplest way to solve this issue is to plug all theater/audio components into one power strip with a surge protector. If this is not possible, you will need to relocate some connections, we suggest starting with the cable-TV box, as it usually is the primary culprit. If disconnecting the satellite / cable TV causes the hum to disappear, you will need a Cable TV ground isolator.
To verify that you do indeed have a ground-loop, disconnect the RCA jacks or raw speaker wire connection with the subwoofer on and the volume turned all the way down. Once you have disconnected the RCA jacks/ raw speaker wire connection turn the volume back up. If it continues to hum after your increase the volume without the subwoofer being connected, then you have narrowed the cause to your home electrical wiring or the subwoofer.
If you establish that it is in fact a “ground-loop,” and you cannot connect all your components to one power strip than we suggest purchasing an inexpensive in-line ground isolator, if you have HDTV this is not an option. If the fore-mentioned is not an option, than your next step, is to look for all of the other ground points in your system. You will need to isolate the additional ground, and disconnect it; there are several options as to how to approach excluding a ground connection, using a cheater plug is one option.
If the hum is not caused by a “ground-loop” it could be caused by the cables. You want to use new high grade cables to connect your subwoofer. Old, mediocre quality, loose RCA jacks, or kinks in your cables can produce a hum by a broken connection in the cable itself.
It should be noted that ALL audio amplifiers, including Theater-Solutions RT350 and RT500 have some degree of background hum. If you can easily hear the hum from your listening position there is cause for concern. If you can only hear it a hum with your ear close to the hum, this is common and is not a solvable issue through troubleshooting.